Frequently Asked Questions

When it comes to determining the value of your car, we take in factors such as the mileage, age and condition. The higher the car's mileage can mean a lower resale value, as the 'wear and tear' inevitably does take a toll on its condition.

At Complete Car Buyers, we aim to give you the best possible price for your vehicle. You can get your free quote here. After which, one of the team will be in touch in order to arrange an appointment where you'll be able to tell us about your vehicle and we can confirm the details of your quotation in person.

We make it simple for you to be able to sell your car in Essex. When you visit our office in Southend, our trained vehicle purchasers will take a look at your vehicle and provide a free car valuation. You can also arrange for the appointment to be at your home or your work, making the whole process stress free, for a small refundable deposit. This appointment allows us to determine our final offer for the vehicle, calculated based on vehicle condition, mileage, paperwork and current market prices. We want to buy your car for the best possible price and this information helps us do that.

We don't have any hidden fees or charge a fee to inspect the vehicle, which makes us different from other car buyers in the country. Once we are happy the car is as described, and if you decide to sell your car, we will arrange for the money to be paid to you on the same day. In some cases, the offer may differ from the online valuation if we feel that the vehicle's value is affected by any part of its condition. Even after we've had a look at your car, there is no obligation to sell your car in Essex, so there's no pressure to confirm the sale.

Our payment will be transferred directly into your preferred bank account and we're happy for you to confirm that the payment has gone through before leaving our offices. Then it's up to you what you want to do with the cash!

As soon as you receive your initial quote by email, one of our team will be in touch within the next 24 hours to discuss the details of arranging your appointment. At Complete Car Buyers, it's important to us that you're treated with the respect, consideration and attention that you deserve.

Throughout the entire process of selling your car, we will ensure you are kept fully informed and updated. We pride ourselves on providing a simple, convenient, secure and professional service, so selling your car to us couldn't be any easier! Our qualified customer service agents have years of experience under their belts and are ready and willing to help you if you're struggling at all during the process. We can make decisions on the spot, offering you a competitive rate and ensuring you receive prompt payment, saving you the hassle of selling your car privately.

There's no need to worry! Our expert assistants will be able to settle your finance at the point of purchasing your vehicle, for your complete piece of mind. All you need to do is either bring with you a recent and in-date settlement figure from the finance company or be able to obtain one from them on the date of transfer.

It's important that you let the assistant know what documents you have for proof as this can affect the accuracy of the quote for your vehicle. We are able to accept invoices for services as proof of completion, but if you don't have them then you should get in touch with the dealerships/garages used and request them for your vehicle.

Of course! You'll just have to get in touch with us directly so that we can tailor your quote accordingly. You can give us a call on 01702 278 207 today. We'll also be able to arrange the collection of the vehicle from your property.

Not to worry. Even though we won't be able to complete the deal, we can agree to a deal in principle while you apply for a replacement V5 from the DVLA. We will be more than happy to help you do this if necessary.